6/21/2023 0 Comments Handylock login![]() Replaced the standard Zigbee antenna on the back of the HC-800 with an extension antenna placed above and behind the equipment rack (no improvement)Ĭhanged the Zigbee channel several times (worked on channel 25 for a few days and then returned to partial communication)Ĭhanged the 2.4GHz WiFi channels on the Araknis access points several times to get farther away from the Zigbee channel (no improvement) Updated the lock firmware to version 7 (no improvement) Swapped out the Zigbee radio in the lock (no improvement) Took the lock out of the door and carried it down to the equipment room (this worked, until the lock was returned to the door) In terms of troubleshooting, we have done the following:Ĭhanged the batteries in the lock (no improvement) All of the C4 remote controls function as expected, although they aren't particularly quick. ![]() There are six light loads throughout the house, all using C4 wireless dimmers with no problem. The lock briefly functioned properly on Zigbee channel 25 but then returned to partial communication, so the dealer moved back to the full powered channel 24. We are currently using Zigbee channel 24. The equipment rack contains (among other equipment) an EA5 running OS version 3.1 and the rack is located in the basement, one level down from the garage, approximately 25 feet from the lock. The dimmer, contact sensor, and contact relay all function as expected. Also in the garage we have a Card Access Wireless Contact Sensor and a Card Access InHome Wireless Contact Relay. There is a C4-DIM1-Z wireless dimmer about 12 inches from the lock inside the garage, immediately adjacent to the main door. The lock is installed in the main door of my garage, which is located behind my house. I am hoping some of the more experienced gurus here on the forums can provide some additional troubleshooting suggestions. I've been working with my dealer for months to troubleshoot and they are unable to help resolve the problem. When the lock is placed back in the door, it can only communicate status, but cannot be controlled via C4. When the lock is removed from the door and carried down to the equipment room, it immediately functions normally. I receive activity logging and lock state information from the lock, so it is communicating on some level, but I cannot lock/unlock it from C4 and I cannot perform lock programming functions from C4 while it is installed in the door. Specifically, the lock only communicates and functions partially. I have a Yale Assure Lock SL, model number YRD256-C42-0BP, that is not functioning properly in my Control4 environment. I have tried very similar troubleshooting techniques as he describes with no progress. 3 of them work perfectly, but one of them acts just as described by JamesW. I have 4 Yale locks with Control4 Zigbee Modules installed. I am having very similar issues and I can't seem to figure out what the problem is. About a year ago, JamesW posted the following thread.
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